Customer support Coordinator

As a Customer Support Coordinator, you will play a crucial role in managing customer support. You will ensure seamless communication and support across multiple regions and will report functionally to the Head of Sales. This role requires exceptional communication and language skills, along with proficiency in ЕRP, to effectively coordinate and support customer and production operations across the organisation.

Responsibilities:

– Serve as the primary customer support contact, ensuring high-quality service delivery.
– Coordinate and support customer interactions and order processing across operations.
– Utilise ERP proficiently to manage customer orders, production planning, inventory control, and logistics.
– Maintain detailed records of customer interactions and transactions, reporting any issues to relevant departments.
– Support the management with necessary reports and updates regarding customer activities and support processes.
– Engage in continuous improvement initiatives to enhance customer satisfaction.

Requirements and Qualifications:

– Exceptional proficiency in English;
– Experience working in an industrial production environment is required;
– Any other language will be a plus;
– Strong communication and interpersonal skills, capable of working effectively across different regions;
– Ability to work independently and collaboratively in a diverse international team;

The company offers:

– Competitive pay package, open for discussion and aligned with experience and skill set.
– Opportunity to work within a dynamic and international team environment.
– Support for professional development and growth within the organisation.
– The position is temporary cover for maternity leave.